Modern IT organisations are facing constant pressure – from within their organisations, as well ask from external stakeholders. Most practitioners perceive the value of a framework or method based solely on their experiences, and yet fear-based tactics and polarising perspectives are being used to sell consulting, tools, and new ways of working. But what do these organisations really need? How can they increase the scope of their understanding of how it all works together? And how can IT Service Management help?

Join Roman Jouravlev, ITIL architect and development manager, as he talks about the difficulties facing the modern IT organizations and how we can all build towards a better future for our community.