13th IT Service Management Conference

Presentations 2022

ITSM EVOLUTION: Empowering The Digital Future of Business

“Strategic and sustainable digital transformation is driven by innovation”

Johann Botha, CEO getITright, ITSM Innovation Strategy Expert
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“Digital Transformation & Service Management, Enemies or Allies?”

Mostafa Hammam, IT Operations Delivery Manager, Emirates NBD
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“Meet your digital transformation goals with one platform for IT and Enterprise Service Management”

Εffie Bagourdi, Managing Partner, Nimaworks
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“Mutable Service Management: Enabling a permanent state of evolution”

Claire Agutter, Director at ITSM Zone, Director at Scopism, Service Management Trainer, Consultant and Author
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“The Evolution of IT Service Management to a Digital Workflow Platform”

George Cheimonidis, Innovation & Business Development Manager, Performance Technologies
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“The State of ITSM”

Stephen Mann, Principal Analyst, ITSM.tools, Quick Content Limited
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“The need to balance technology with the physical World”

Anna Kanari, Division Learning & Development Manager @ Dyfry AG, Psychotherapist
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“ITIL 4: From Strategy to the Cloud”

David Cannon, Lead Editor of ITIL®4 Acquiring and Managing Cloud Services by AXELOS
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“How to misuse and abuse Dora Metrics”

Bryan Finster, VSM Architect, US Air Force
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