Karen Brush is a well-established award-winning service management, regarded as a thought leader amongst her peers, particularly in the field of holistic service design (business & IT). Throughout her career she has thrived on the challenge of understanding the complicated & diverse, uncovering the real issues, and communicating potential solutions in an engaging way to help bring them to life.

Her areas of expertise span design & development of target operating / governance & process models, transformation strategy, development of negotiation positions & helping the business understand what are the “red” lines. As a thought leader, she has published numerous articles on IT Risk Management, Non-Functional Requirements Management, Service Design Roadmaps and Process Improvement, authored ITL4 Service Design Practice & the very successful publication “Service Level Management – a Practitioner’s Guide” and a leader author for SIAM Professional Body of Knowledge.

She is currently Chair for itSMF UK.

Katerina Boti, M: +30 694 6122 866, Ε: [email protected]
  Liza Antoniadi, T: +30 210 6617777 (ext. 158), E: [email protected]
Marianna Zoge, Τ: +30 210 661 7777, ext. 205, E: [email protected]