Monika Jurkiewicz
With over 10 years of hands-on experience across various service roles, Monika has been on all sides of service delivery and across the full lifecycle, both from the client and supplier side. Monika believes in a collaborative and people-focused approach and sees Service Management as a function which brings all parties together to form one, joined up voice of the service. She uses this approach to design services for both BAU and special events in fast paced, high-transaction and high-demand spaces. Some of Monika’s accomplishments include service readiness for 2020 Formula 1 Season, Euro2016 Football Championships and 2018 FIFA World Cup.
“Collaboration, Adaptation, Culture, People – Soft Buzzwords or Fundamentals of High Velocity Service Management?“
Successful organisations always say “it’s all about our people” and yet ITSM can sometimes feel as though process is king, fully backed-up SLAs are key to any relationship and following a procedural script the only way to safeguard our services.
But in our rapidly changing world, Service Management can and should adapt too, with service professionals becoming a critical and indispensable glue that pieces it all together, driving deeper, cultural improvements, which may not, at first, seem very “ITIL” but which champion its fundamental spirit.
Join Monika as she talks about:
- “Service Re-Design” and the role Service Management played in F1’s adaptation to the Covid-19 challenges when delivering an unprecedented 2020 Race Season
- Ways to bring Technology and the Business together that have nothing to do with SLAs or OLAs
- Is it still ITIL? F1’s approach to ITSM and its value even in the most unlikely scenarios.
Επικοινωνία
Marianna Zoge, Τ: +30 210 661 7777, ext. 205, E: [email protected]
BOUSSIAS
+30 210 6617777
+30 210 6617778
www.boussias.com